Press "Enter" to skip to content

Why Many Customer Experience Programs Are Still Failing To Deliver

Many companies have spent the last few years making concerted efforts and investments into their customer experience programs, but customers still aren’t very satisfied. Despite the time, resources and money being poured into their programs, many still fail to deliver. A new report from Gartner…

Marc Andreessen And Chris Dixon Back New Cryptocurrency Investment Firm

Jordan Clifford and Linda Xie are cofounders of new crypto investment firm Scalar Capital.Photo credit: Scalar Capital Cryptocurrency investment firm Scalar Capital has raised money from new, high-profile investors, including Marc Andreessen and Chris Dixon. After pulling in $8 million in January, the new inflow…

Northern Trust Opens Doors to Cryptocurrency Hedge Funds As Part Of Pervasive Blockchain Expansion

NORTHERN TRUST EARNS© 2017 Bloomberg Finance LP Financial services giant Northern Trust has significantly expanded its work with blockchain and cryptocurrencies across multiple divisions. In addition to adding a number of new blockchain features for managing its private equity workflow, the company, which has almost…

How Hospital CEOs Deliver Consistent Patient Experience Across An Enterprise

Jeff Bezos said, “If you do build a great experience, customers tell each other about that.” What’s true for Amazon is also true for the highly competitive world of hospitals where over 5,000 compete across America. The most successful providers seem to have one thing…

News Of Celtics’ Offer For Kawhi Leonard Shows Boston Is In Win-Now Mode

Kawhi Leonard could have been a member of the Boston Celtics, but the San Antonio Spurs reportedly wanted more than draft picks. (Photo by Matthew J. Lee/The Boston Globe via Getty Images) It turns out that in an alternate universe, the San Antonio Spurs’ Kawhi…